Technician

This is our base level

Who it is for:

This level is not even really considered Managed Services. This level is what is referred to as break / fix support. In a nut shell, this is the service level where something breaks, and you call someone to fix it.  There are a large number of companies and individuals that provide this service. You can start from the kid next door, to Future Shop, Staples, to the consultants that range from computer retail stores, and large scale private consultants. The cost of this type of service is all over the place. You might get the kid next door, or someone just starting out to help you for a very cheap rate an hour. If you engage professionals at this model, you are looking at significant cost, including if you have us complete the work.

This is the typical business model in our industry. It is very expensive and very time consuming for you as a business owner.

It is even more expensive when you factor in that your systems are down in this model. In this situation your systems are normally hard down, your employees or yourself is scrambling to fix your computers and are spinning their wheels for sometimes hours where you are losing business and money.

Companies tend to call anyone in the yellow pages, or someone they find in the internet, and they need them immediately.

The billing rate is astronomical at this stage, you are normally charged from when the technician leaves the shop, to the time they leave your premises. There is normally a minimum of 1 or 2 hours for the job, and there are normally substantial fees and extra minimum billing amounts when you need assistance outside of business hours, on weekends, and on holidays.

Hiring us at this level works out to be the most expensive of our support model because there really is not a business relationship beyond something breaks, and we fix it. This is not something we want to do.

 

Period

 

We hope never to have to help a client at this rate. Quite frankly, if price is your only concern there are way cheaper options out there for you if you insist on a service like this. Call us for a 100% free evaluation and we will even recommend competitors to you if we are more expensive and price is the deciding factor for your business.

Here is what we can do for you if you don’t want Managed Services

What we do offer for customers not on managed services agreements with us are “flat rate” pricing for common issues. We can provide competitive quotes for common issues like: Spyware removal, Virus Removal, OS Reinstalls, Hardware installs, Software installs, and other common tasks. The rates we charge for this are generally comparable to what you would find in the Moncton area and are provided at a heavy discount from our regular hourly rates for new customers. We offer this because we would rather see you get the help that you need. Basic computer tasks start out at $50 flat rate, we will always tell you the price before we begin the work, and never exceed our estimates.

This is a substantial discount from our regular hourly rate and applies to new customers or customers using a promo code.  We also offer a 100% Guarantee, if you are not satisfied, or we don’t fix it, there is no charge for the service call.

If you just want us to come to your office, and give you an estimate, or provide a second opinion, or audit your systems and tell you what we can offer.. That’s free.. 100% free. There is absolutely no obligation on your part to purchase anything from us in any way shape or form.

We are confident if you give us the time to show you how we can save your company money, the value that you receive from that will more than cover our rates in the future. If we can’t help you, then we have no problem referring you to someone that can, without charge. That is our commitment to businesses in New Brunswick.